Page tree
Skip to end of metadata
Go to start of metadata

To log into BearMail, please go to http://bears.unco.edu and enter your credentials. Make sure to bookmark this link for easy access.

Overview

When you are admitted to UNC, a BearMail account is automatically created the day after admission. This account is the one used by faculty and University offices to communicate with you, so it is very important to use your UNC Student Email. For example, notices of your Financial Aid award letter and Blackboard notifications are sent to your BearMail account.

To access your BearMail, go to http://bears.unco.edu and enter your credentials:

  • Username:  UNC Student PDID (Ursa username) plus "@bears.unco.edu"  (example: smit1234@bears.unco.edu)
  • Password:  Same password you use to log into Ursa and Blackboard

For general assistance using Office 365:

Limitations

  • Number of Recipients:  Up to 500 recipients in a single message, up to a maximum of 10,000 per day.
  • Cloud Storage:  50GB. You will receive a warning if your account is approaching the limit.
    • You can manage your files easily via OneDrive to reduce the amount of storage used by files in your BearMail.
  • Automatic Forwarding:  Not supported by UNC.
    • Emails forwarded from BearMail to third-party email providers (e.g. Gmail, Yahoo, etc.) are frequently blocked by spam filters. Keeping BearMail emails within UNC's infrastructure maximizes security and reliability.

Alumni Access

  • Students who graduate from UNC get to keep their BearMail account indefinitely.
  • Accessing BearMail as an alumni is done the same way. Just go to http://bears.unco.edu and enter the PDID (Ursa username) followed by @bears.unco.edu.
  • Students who graduated AFTER 2006 already have BearMail accounts. Simply click the "I want to reset my password" utility on Ursa to begin using your account.
  • Students who graduated BEFORE 2006 are not eligible for BearMail accounts.

Accessing BearMail on a Mobile Device

Click here for instructions for your specific mobile device.

Accessing BearMail on a Personal Computer

Add your account to Outlook

  1. Open Outlook and click File.


  2. On the Account Information page, click the "Add Account" button.


  3. Enter your name, BearMail address, and password. Click the "Next" button.


  4. If prompted, restart Outlook. Your UNC Email should now load automatically.

  5. For more information on managing accounts in Outlook, please click here.

Add your account to Mac Mail

  1. Open the Mail app.
     
  2. Click the Mail menu at the top-left, then click "Accounts..."


  3. Click the plus sign [+] in the bottom-left, then click "Exchange".

     
  4. Enter your name, BearMail address, and your UNC password, then click the "Sign In" button.

     
  5. Confirm which apps you want to sync this account with, then click the "Done" button.

Unsolicited Email

Occasionally, BearMail accounts may receive unsolicited emails known as junk, spam, and/or phishing messages. As you may know, BearMail is hosted by Office 365 and uses “Forefront Online Protection for Exchange” for spam filtering.

Unfortunately, we do not have a high degree of control over what we can deem as spam. However, each account holder has the ability to help stop future junk mail from getting into their mailbox. Students can report messages as spam, then Forefront Online Protection for Exchange will learn what is deemed spam for our site and begin to block those messages. This is done on a per-message basis. While it is not foolproof, it does give each student a “vote” towards who is a spammer.

For more information on how to protect yourself from unsolicited email, please click this link:  http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

If your account is compromised, you will need to contact the Technical Support Center at 970-351-4357 to unlock your account and reset your password. Additionally, you may need to complete further remediation steps outlined in the following link:  Compromised Account - Remediation.pdf 

Junk Mail

  1. After logging into your BearMail account, find an unsolicited email message.
     
  2. Click the checkbox next to the sender's name to select the message.

     
  3. Click "Junk" at the top of the page or the drop-down arrow next to find the Phishing option.


  4. Choose the appropriate option (Junk or Phishing). This will delete the email and report it.

Phishing

Phishing is the act of attempting to fraudulently acquire sensitive personal information such as passwords and credit card details via deception by sending emails to potential victims that masquerade as being from an official-looking entity like a Bank or Credit Card provider. 

Some of the latest phishing scams to hit UNC have been: 

  • Bank of Oklahoma 

Subjects like: 

  • Customer Alerting Service: Account confirmation required
  • Unlook your Online Banking account
  • MBNA Internet Banking
  • Security Notice #291240 MBNA Internet Banking account Update Necesary!

You will notice misspellings like "Unlook" or "Necesary" and these are probably not because the spammers are stupid (which some may argue). They are usually purposely used to beat anti-spam filters looking for specific words. Eventually our SPAM filtering devices will tune to these new scams and block them, but spammers are continually updating their emails to temporarily beat filtering so it is up to the students to use common sense about the messages that do get through.

A few tips to keep you from getting burned by these schemes: 

  • Never give out personal data unless the contact has been initiated by you.
  • Do not trust any banking or financial requests for information from emails that solicit you for this, no matter how legitimate they may look.
  • Always make sure any online transactions involving your personal information or credit card information have a URL that begins with https (not http). This means your data is traveling through an encrypted SSL tunnel over the internet and if it is intercepted by sniffing or otherwise, the culprits will not be able to read the data and get your information. 

For more information on phishing:

Spamming 

Spamming is sending out mass amounts of unsolicited email. Spamming using UNC email accounts is against UNC's Email Procedures and repeated instances by a user will result in cancellation of their account. 

Additional unacceptable uses include, but are not limited to: 

  • Using email for any purpose which violates federal or state laws.
  • Using email for commercial purposes.
  • Misrepresenting your identity or affiliation in email communication.
  • Sending harassing, intimidating, abusive or offensive material.
  • Using someone else's identity and password.
  • Causing congestion on the network by such things as the propagation of "chain letters," broadcasting inappropriate messages to lists or individuals, or excessive use of the shared data store of the email post office.

Manage Block/Allow Settings

  1. While logged into BearMail, click on the gear icon in the top-right corner.


  2. At the bottom of the menu on the right, click the arrow next to "My app settings" to expand the section, then click Mail.


  3. In the menu on the left side of the window, find the "Block or allow" option under the Accounts section.

     
  4. In this menu, you can add/remove email addresses from your safe senders as well as blocked senders.

Troubleshooting

Difficulties Logging In

  • If you have not set up your Ursa account, you must go to https://ursa.unco.edu and click the "I need to activate my my account" link on the left side of the page.
  • If you forgot your Username or Password, go to https://ursa.unco.edu and click the "I want to reset my password" link on the left side of the page.
    • NOTE:  You cannot change your password from within BearMail, since it is synced with Ursa. Any link referring to changing your password inside Office 365 will not function.
  • If you still have difficulty logging in, please contact the Technical Support Center at 970-351-4357.

Missing Email Messages

BearMail users can search the servers for any messages that have been received or sent, using the following steps:

  1.  Login to BearMail and click on the gear icon in the upper right hand corner. 
  2. Select Options from the Gear pull down menu. 
  3. Under Options select “Organize Email”. 
  4. Under Organize Email, select “Delivery Reports”. 
  5. Under Delivery Reports, use the form to be as specific as possible about the message your searching for.
  6. Your search results will show in the bottom box. This is all the information that the servers received for your message. If the message you’re looking for is not found, either your search criteria is incorrect or the message was never received by the email servers. Double-clicking on the message will give you more detailed delivery information.

Deleted Items

If you accidentally delete an email message from your BearMail account, you can recover those items if they are still in your Deleted Items folder.

Please follow the steps here to recover deleted items:  Recovering Deleted Messages

If the email is not in Deleted Items or the Recover Deleted Items, it cannot be restored.

View Your Mailbox Usage

  1. While logged into BearMail, click on the gear icon in the top-right corner.


  2. At the bottom of the menu on the right, click the arrow next to "My app settings" to expand the section, then click Mail.


  3. In the menu on the left side of the window, click the arrow next to "General" to expand the section, then click My account.


  4. On the bottom-right of this page, you will see the amount of storage you have used.