Page tree
Skip to end of metadata
Go to start of metadata

What is Pulse Secure?

Pulse Secure (formerly Junos Pulse) is UNC’s VPN solution. The Pulse Secure application allows computers from anywhere in the world to be connected as if they were on UNC’s campus. This is a replacement for Network Connect and provides benefits over previous solutions. Pulse Secure allows users to start an SSL VPN connection through the client, without having to go through a multi-step process in a web browser. Pulse Secure combines multiple steps and security checks into one easy-to-use application.

Using Pulse Secure

Checking/Upgrading Pulse Version

  1. Check if the Pulse Secure client is already installed by clicking the up-arrow near your clock to show any hidden icons.


  2. If it is installed, check the version by clicking the Pulse icon, then click Open Pulse Secure.


  3. Click the Help menu, then click About.


  4. You will see your Pulse Secure Version in the bottom-left corner.


  5. If you have an outdated version, it will initiate a Software Upgrade when you try to connect to your preferred realm.
    Click the Upgrade button and allow the process to complete.

Installing Pulse Secure

Windows

  1. If you do not have any version of Pulse installed, go to https://ursa.unco.edu and sign in with your PDID (first.last) and password.
     
  2. Click the Employee tab, then click the "Pulse Secure Client Download" link under the Employee Tools > Employee Important Links section.


  3. When prompted, click the appropriate version for your system (32-bit or 64-bit).


    1. If you are unsure which Windows version to download, use the Windows  + Pause keyboard shortcut to view your System Properties. Your system type will determine which version to download (32 or 64 bit).
  4. Once the file downloads, run the file and click through the installation process with all default options then wait for the installation to complete.


  5. Once the installation is complete, you will have a new icon in your taskbar for Pulse Secure.

Mac OS

  1. If you do not have any version of Pulse installed, go to https://ursa.unco.edu and sign in with your PDID (first.last) and password.
     
  2. Click the Employee tab, then click the "Pulse Secure Client Download" link under the Employee Tools > Employee Important Links section.


  3. When prompted, click the "MAC OS X" button to download the appropriate file.

     
    1. If you have trouble downloading the application, you may need to change a Security setting.
      1. Go to System Preferences > Security & Privacy > General.
      2. Click the lock icon in the bottom-left corner to allow changes to these settings (if needed), and enter your credentials.
      3. Click the radio button next to "Anywhere" under the heading named "Allow applications downloaded from".


  4. Click Save File.


  5. Double-click the JunosPulse.pkg icon.


  6. Enter your Username and Password, then click Install Software.


  7. Click through the installation process with all default options and wait for the installation to complete, then click Close.

     
  8. Once the installation is complete, you will have a new icon at the top-right of your screen for Pulse Secure.
     

Adding a New Connection

  1. Open Pulse Secure and click on the (+) button.


  2. Type "UNC SSL VPN" into the Name field and "remote.unco.edu" into the Server URL field, then click the Add button.


  3.  Click the Connect button next to UNC SSL VPN.


  4. Select the Realm you need to connect to and click Connect.


  5. Enter your UNC credentials and click Connect.


  6. If successful, Pulse Secure will show "Connected" and a green checkmark.


  7. When you are ready to disconnect, click the Disconnect button next to UNC SSL VPN.

Supported Antivirus/Firewall Software

Windows Users

Click to review the document below. This is a complete list of all supported antivirus/firewall software.

Mac OS Users

The only supported antivirus software for Mac users is Symantec Endpoint Protection Antivirus

Privileged Realm Users

  • FortiClient (4.x)
  • FortiClient Consumer Edition (3.x)
  • FortiClient Endpoint Security (4.x)
  • McAfee Internet Security 6.0 (8.x)
  • Microsoft Security Essentials (2.x)
  • Microsoft Security Essentials (4.x)
  • Microsoft Security Essentials [Antivirus] (1.x)
  • Norton AntiVirus (18.x)
  • Norton AntiVirus (19.x)
  • Norton AntiVirus (20.x)
  • Norton AntiVirus (21.x)
  • Norton Internet Security (20.x)
  • Norton Internet Security (21.x)
  • Norton Internet Security (Symantec Corporation) (10.x)
  • Symantec AntiVirus (10.x)
  • Symantec AntiVirus (9.x)
  • Symantec Endpoint Protection (11.x)
  • Symantec Endpoint Protection (12.1.x)
  • Symantec Endpoint Protection (12.x)
  • System Center Endpoint Protection (2.x)
  • System Center Endpoint Protection (4.x)
  • Windows Defender (4.x)

Using Remote Desktop

Find your UNC Decal #  (Full computer name)

Method 1:

The fastest way to find this information is to use this keyboard shortcut:  Windows  + Pause.

You will see the "Full computer name" listed under the "Computer name, domain and workstation settings" heading.

The full address you see here is what you will connect to from your secondary computer. It will be in a format similar to the image below.


Method 2:

  1. Right-click the Start/Windows icon, then click File Explorer.
     
     
  2. Right-click "This PC" then click "Properties" from the menu.


  3. You will see the "Full computer name" listed under the "Computer name, domain and workstation settings" heading.
     The full address you see here is what you will connect to from your secondary computer. It will be in a format similar to the image below.

Prepare your primary computer for remote access

  1. Click Start/Cortana and type "remote access" into the search field. Click the option called "Allow remote access to your computer".


  2. Click the radio button next to "Allow remote connections to this computer", but leave the checkbox beneath this option unchecked. Then click OK.


  3. Click Start/Cortana and type "power" into the search field. Click the option called "Power & sleep settings".


  4. Change the "When plugged in" options to Never, for both the Screen and Sleep settings.
    Your power settings may look like either of the images below.


Set up Remote Desktop Connection

  1. Click Start/Cortana and type "remote" into the search field. Click the option called "Remote Desktop Connection".


  2. Click the "Show Options" button on the bottom-left.


  3. Type in your full computer name (from the "Find Your Decal #" section above) in the "Computer" field and your UNC email address in the "User name" field, then click Connect.


  4. When prompted, click the checkbox next to "Don't ask me again for connections to this computer", then click Connect.


  5. Enter your Ursa password, then click OK.


  6. Click OK on the blue screen and you will be logged into your UNC computer.