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Overview

  • UNC-ENTERPRISE is used by faculty/staff
  • UNC-STUDENT is used by students
  • UNC-ARLINGTON is used by Arlington Park Apartment residents
  • UNC-GUEST is used by visitors
  • eduroam is used by visitors from participating institutions

Security Details

Network Name

UNC-ENTERPRISE

UNC-STUDENT

UNC-ARLINGTON (1-6)

UNC-GUEST

eduroam

Security Type

PEAP / MSCHAPV2

WPA2

WPA2

n/a

PEAP / MSCHAPV2

Password (Passphrase)

n/a

UNCStudent

UNCAparks

n/a

n/a

Username / Password

PDID (first.last) / Ursa password

PDID (last1234) / Ursa password

PDID (last1234) / Ursa password

n/a

institution credentials

Device-Specific Instructions

What is EduRoam?

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.  eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

Although the eduroam network is now available on UNC's campus as well, it is intended to be used by guests from other participating institutions. If you are a UNC faculty, staff, or student, you should be connecting to the appropriate network for your role (UNC-ENTERPRISE, UNC-STUDENT, etc.) as these networks provide the correct levels of access for your needs.
 

How does it work?

Other institution’s users can use eduroam on our network using their user ID and password from their own institution. This gives faculty, staff, and students from other institutions the ability to use their institution credentials to securely access a "fuller" level of access above the UNC-GUEST network. UNC faculty, staff, and students can now travel to other participating institutions and connect to the eduroam network there using their UNC credentials. This provides a secure connection with full access above a typical “guest” type access, which allows the use of our VPN client.

NOTE:  When connecting to eduroam, a user must use their full email address from their institution to log in to the network. For example, UNC faculty/staff use the format "first.last@unco.edu" and UNC students use the format "last1234@bears.unco.edu".

Troubleshooting

Connection Blocked by Firewall or Antivirus

If you try to connect to UNC-STUDENT and get a message saying that your firewall/antivirus software is blocking the connection, your device may need to be manually registered by UNC's Network Communications team.

  1. Find the MAC address on your computer/device.  (instructions here)
  2. Submit a ticket via help.unco.edu or call the Technical Support Center at 970-351-4357.

Phase 2 Authentication on Android devices

If you have connected to UNC-ENTERPRISE with an Android device before, but it will not connect anymore, make sure your "Phase 2 authentication" is set to MSCHAPV2.

Security Prompts While Connecting

If you are prompted with a message like those listed below, simply click "Connect/Accept/Allow/Yes" (the option varies depending on operating system and version) and you should be able to connect.

  • "The network you are connected to is in a different location, do you want to connect?"
  • “Do you trust the certificate ITNPAS01.unco.edu?
  • "Accept new certificate?"

Unable to join the network on an iOS device

If you get this error, you may need to reset your network settings. This will clear any saved Wi-Fi networks, passwords, etc.

  1. Tap the Settings icon, then tap "General".


  2. Scroll down and tap "Reset".


  3. Tap "Reset Network Settings".


  4. Enter the device passcode (if prompted) and confirm the reset.


  5. Let the device restart. You’ll see a spinning cursor on the device as it finishes the reset before the device restarts.

  6. Go back to Settings > Wi-Fi and join the network again.

Unable to reach the User Registration page

If you have trouble getting the User Registration page to display on any device, you can access it directly via an IP Address.

Click the link below for the network you are connecting to:

User Registration page does not display on a Windows PC

  1. Go to the "Network and Sharing Center".


  2. Click "Change adapter settings".


  3. Right-click "Wi-Fi" and click Properties.


  4. Click "Internet Protocol Version 4 (TCP/IPv4)" and click the Properties button.


  5. Make sure both of the automatic options are selected, then click "OK".


  6. Open a web browser and the User Registration page should be displayed.