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Accessing Internet the Residence Halls (Captive Portal)

The UNC-RESNET wireless network is no longer available. You will now connect to the UNC-STUDENT wireless in the Residence Halls.  You can follow these instructions for both a wired connection and a wireless connection on your devices.

Notes:

This process works in the same manner for ALL computers, laptops, mobile devices, smart phones, and/or tablets.  It does not, however, work for Gaming Consoles, SmartTVs, and/or SmartDVD players.  If you need to activate these devices please contact the Technical Support Center at 970-351-4357.  To activate a Gaming Console, SmartTV and or SmartDVD player we will need your MAC address.  See instructions below on how to obtain your MAC address.

Step 1:

You will need to either connect physically to a data port using an Ethernet cable in their room or connect to the wireless SSID:  UNC-STUDENT

The pre-shared key (password) for UNC-STUDENT will remain UNCStudent

Step 2:

You will need to launch a Web Browser (Internet Explorer, Firefox, or Chrome).  This will redirect you to the Captive Portal User Registration page.  You can read the "Acceptable Use Policy" and then click the "Accept" button.

Step 3:

After accepting the UNC Acceptable Use Policy, you will need to login using your BearMail username (jane1234@bears.unco.edu) and password and then click on the "Register" button.

Step 4:

After successfully entering your username and password, you will then need to close your Web Browser and open the Web Browser again.  You will now be able to use the Internet. 

Acceptable Use Information

The residence hall network has wired connectivity to ensure better bandwidth, reliability, and security. Unauthorized wireless access points can adversely affect the performance, reliability, and security of Captive Portal subscribers and is therefore not tolerated within the residence hall network. Wireless is a convenient extension of the network available in many campus buildings such as the University Center, Mckee Hall, Kepner Hall and Michener Library. 

Activating a Gaming, Streaming, or Other Smart Device

Students on-campus are required to register their wireless devices. Please go to http://help.unco.edu click “Submit a Ticket” and select the website request type as “Gaming/TV Registration”. You will be required to submit your phone number, location, device type and MAC address of your device. Please note if you need to register multiple devices you will have to submit an individual ticket for each device. 

Devices that should be registered:

  • Gaming devices
    • Xbox, Xbox 360, Xbox One
    • Playstation 1, 2, 3, 4
    • Nintendo Gamecube, Wii, Wii U, DS, 3DS
  • Streaming devices
    • Apple TV
    • Roku, Roku TV
    • Amazon Fire TV, Fire TV Stick
    • Smart TVs (with built-in streaming apps)

Devices that cannot be registered:

  • Personal routers
  • Cell signal boosters
  • Wireless printers
  • Chromecast
  • Amazon Echo
  • Wireless speakers (except Bluetooth-only)

Can I share a Captive Portal connection?

You can use any device that has been registered in any Captive Portal jack. But you can only use one device at a time per jack.

Cannot get to the Captive Portal registration page

Please type in the following IP address for the URL in the browser - 138.86.60.97.

Changing Rooms

You will simply need plug into the Captive Portal jack in your new room. The computer information we obtain upon activation will not change, and since you have already signed up for Captive Portal, there are no additional steps that you need to take.

Connecting more than one computer to my Captive Portal connection

Yes your can connect more than one computer to your Captive Portal connection.  

Ethernet Ports:  Blue vs Yellow

Blue ports are used for digital connectivity, including IP phones, computers, gaming devices, etc.

Yellow ports are configured for analog phone functionality, voicemail machines, faxes, modems, etc.

Finding the MAC address on a Game Console

Xbox 

1. Turn on your Xbox console with no game disc in the disc tray. 
2. From the Xbox Dashboard, choose Xbox Live. 
3. From the Connect Status screen, select Settings. 
4. The MAC address is the 12-digit number at the bottom-right corner of the Network Settings screen. 

Xbox 360 

1. Press the Guide button on your controller.

2. Go to the Settings, and then select System Settings.

3. Select Network Settings.

4. Choose Wired Network.

5. Select Configure Network.

6. Go to the Additional Settings tab, and then select Advanced Settings.

7. On the advanced settings page, you will see Wired MAC Address listed. This is your wired MAC address. We will also need your Wireless MAC Address.

Xbox One

If you cannot reach the main menu (e.g. after purchasing a brand new Xbox One)

  1. Allow the Xbox to run through the system setup.
  2. When it tries to find an IP address and fails, select That didn't work.
    1. Repeat this step while the the Xbox attempts to "fix" the connection.
  3. After all attempts fail, you will see a screen that shows your Wired MAC Address (XX-XX-XX-XX-XX-XX).
     

If you are able to reach the main menu on your Xbox

1. If you are signed into your profile, navigate to My Games & Apps. (Skip this step if you are not signed into a profile)

2. From there, select Settings
3. In the settings pane, select Network.
4. Select Advanced Settings.
5. Record the Wired and the Wireless MAC address on this screen.  It should be in the format "00:00:00:00:00:00."

Sony PlayStation 2 

1. Power up thePlayStation 2 and load the Network Adaptor Startup Disc. 
2. Once it has loaded, press X to enter the ISP SETUP. 
3. The ISP SETUP will begin to load. 
4. Once the setup process has loaded, press X to continue. 
5. After the network adaptor has been found, press X to continue. 
6. Press X again to continue. 
7. Select NEW and then press X to continue. 
8. Type a name for your ISP setting. This can be any name you would like to associate with this connection. 
9. When asked if you currently subscribe to an ISP service, select YES and press X to continue. 
10. For connection type, choose HIGH SPEED CONNECTION (CABLE OR DSL) and press X to continue. Select AUTOMATIC SETTINGS and press X to 
continue. 
11. When asked if your ISP requires a User ID and Password, select NO and press X to continue. 
12. When asked if your Internet Service Provider requires you to input a DHCP Host Name, select NO, unplug your ethernet cord from the PS2, 
and press X to continue. (Unplugging your ethernet cord from the PS2 will cause the test to fail, but you want this to happen so that 
the PS2 will display your MAC address.) 
13. Wait while your network connection is tested. 
14. The network connection test will fail. Do not press X or Triangle. Press Select to see the error message. 
15. The MAC address will be displayed. The address is a combination of 12 numbers and letters. 

Sony PlayStation 3

1. Settings
2. System Settings
3. System Information
4. View information on the PS3™ system. You can check information such as system software version, MAC address, current IP address, and 
remaining hard disk capacity.

Sony PlayStation 4

  1. On the XMB (main menu), arrow up to the very top until you see the XMB Menus.
  2. Scroll over the right to Settings.
  3. Go down the Network.
  4. Then down the View Connection Status.
  5. From this area, you get the MAC Address (LAN Cable) which is the wired MAC address. 

Sony PSP

1. Navigate to "System Settings" 
2. Then navigate to "System Information", which is where the MAC address is listed.

Nintendo GameCube

1. Remove the GameCube's broadband adaptor from the GameCube unit. 
2. Printed on the underside of the adaptor is a MAC address. It will consist of alphanumeric characters and have the format 
xx:xx:xx:xx:xx:xx. 

Nintendo Wii

1. Turn on your Wii. 
2. From the Wii Menu select Wii Options. (It is the round button in the lower left corner that says "Wii".) 
3. Select Wii Settings. 
4. Scroll to the right to Wii System Settings 2. 
5. Select Internet. 
6. Select Console Information. 
7. The MAC address will be displayed we will need the LAN adapter address. It will consist of alphanumeric characters and have the format xx-xx-xx-xx-xx-xx.

Nintendo DS

1. The MAC address of the Nintendo DS can be found by going to the Nintendo Wi-Fi Connection Setup in the game's menu. 
2. Select "Options," then "System Information." The MAC address is displayed on the top line. 

Finding the MAC address on a streaming device

Amazon Fire TV

  1. Check the bottom of the device itself. On some versions, the MAC address may be printed here.

  2. If it is not printed on the device, plug in the Amazon Fire TV stick/puck and connect it to your TV as if you are going to use it.

  3. Go to Settings, then System, then About, then Network.

  4. In this menu, there will be several pieces of information including the "Ethernet MAC Address" and "Wireless MAC Address".

Apple TV

  1. Check the bottom of the device itself. On some versions, the MAC address may be printed here.
  2. If it is not printed on the device, plug in the Apple TV and connect it to your TV as if you are going to use it.
  3. Go to Settings, then General, then About.
  4. In the About menu, there will be several pieces of information. The MAC Address will be listed here, usually as the "Wi-Fi Address". 

Roku

  1. Check the bottom of the device itself. On some versions, the MAC address may be printed here.
  2. If it is not printed on the device, plug in the Roku and connect it to your TV as if you are going to use it.
  3. Go to Settings, then About.
  4. In the About menu, there will be several pieces of information including the "Ethernet MAC Address" and "Wireless MAC Address".

Roku TV

  1. Plug in the TV as if you are going to use it.
  2. Use the remote to go to Settings, then Network.
  3. Select "Scan again" or "Scan to show all networks". Depending on the model of your TV, your MAC address may be displayed in a panel when highlighting these options.
  4. If the MAC address hasn't been displayed yet, try connecting to a network, then select "Help" when prompted for a password.
  5. The MAC address should be displayed in this pop-up Help menu.

Finding a MAC address on a computer (Mac)

Mac OS 10.4 (Tiger)

  1. From the Apple in the upper left hand corner choose System Preferences

  2. Click on the Network icon

  3. From the Show menu Select Built in Ethernet (for Wired)
    1. For the Built in Ethernet (for Wired) the MAC address will be at the top of the Ethernet tab as the Ethernet ID.
      The MAC address is the 12 character address, e.g. 00:11:22:AA:66:DD

Mac OS 10.6 (Snow Leopard / Leopard)

  1. From the Apple in the upper left hand corner choose System Preferences

  2. Click on the Network icon

  3. Select Ethernet for Wired
  4. Click on the Advanced button
  5. Click on the Ethernet tab
  6. Your MAC address will be at the top of this window as your Ethernet ID.
    The MAC address is the 12 character address e.g. 00:11:22:AA:66:DD 

Mac OS 10.8 (Mountain Lion)

  1. From the Apple in the upper left hand corner choose System Preferences

  2. Click on the Network icon

  3. Select Ethernet for Wired
  4. Click on the Advanced button
  5. Click on the Hardware tab
  6. Your MAC address will be at the top of this window.
    The MAC address is the 12 character address e.g. 00:11:22:AA:66:DD 

Finding a MAC address on a computer (Windows PC)

Windows 7

1. Click the Start icon 

2. Click Control Panel

3. Select Network and Internet

3. Select Change adapter settings from the list on the left hand side 

4. Right click the Ethernet connection you are trying to find the MAC address for and select Properties. You will have a separate icon for your wireless card and your Ethernet (LAN) card. Make sure you select the correct one. 

5. Hover your mouse over the text box under "Connect using:" as shown below. Your MAC address will appear in the tooltip and is made up of 12 characters (e.g. 2C:59:E5:BA:09:BC or F0-92-1C-5A-AE-2A).

Windows 8 / Windows 10

1. Click Start/Cortana and start typing "Network and Sharing Center".

2. Click Network and Sharing Center from the list of search results.

3. Select Change adapter settings from the list on the left hand side 

4. Right click the Ethernet connection you are trying to find the MAC address for and select Properties. You will have a separate icon for your wireless card and your Ethernet (LAN) card. Make sure you select the correct one. 

5. Hover your mouse over the text box under "Connect using:" as shown below. Your MAC address will appear in the tooltip and is made up of 12 characters (e.g. 2C:59:E5:BA:09:BC or F0-92-1C-5A-AE-2A).

Finding the MAC address on a Mobile Device

Android Phones/Tablets

  1. Tap the Settings icon.


  2. Find the "About" option.

     
  3. Tap the "Status" option.

     
  4. Look for "Wi-Fi MAC address" or something similar.

iOS (iPhone/iPad/iPod)

  1. Tap the Settings icon.


  2. Tap "General".
     
     
  3. Tap "About".

     
  4. Scroll down until you see the line for "Wi-Fi Address".
     

Kindle Paperwhite

  1. Tap the Menu button (3 vertical dots) on the home screen.
  2. Select Settings.
  3. Tap the Menu button again.
  4. Select Device Info.
  5. Scroll down to find the Wi-Fi MAC Address.

How can I tell the difference between the telephone jack and the internet (Ethernet) jack?

An Ethernet plug is too big to fit in a telephone jack. An Ethernet cable also has 8 connection wires in the end of the cable compared to the 4 wires in a phone cable (see below). Additionally, the telephone jack has only one "port" where the internet jack should have at least 2 ports.

How long does it take to get a Captive Portal connection?  

After completing our on-line Captive Portal Application, your will be automatically connected.

If I had Captive Portal service last year do I need to sign up again?

Yes, each year you need to activate your Captive Portal Service. 

Registering a TV to connect to the Captive Portal / Dorm Wired / Residence Hall Ethernet network.

If your TV has a wired or wireless NIC, you can register it as a "gaming device".  You will need to contact the Technical Support Center at 970-351-4357.  Please have your Wired and Wireless MAC address ready so that your device can be activated.

Technical Information / Recommendations

Security Topics

  • Antivirus:  The University of Northern Colorado Information Technology department has purchased student subscriptions to the leading anti-virus client in the industry. We strongly recommend installing our customized client for your computer's protection in the Residence Halls. The customized client pre-configures Symantec AntiVirus Corporate Edition to be managed by the UNC Information Technology staff. Install this client by browsing to http//resnet.unco.edu/webinstall/ (available to on campus residents only). Off-campus students may download the Symantec AntiVirus client via URSA.
  • Firewall:  The UNC Information Technology staff strongly recommends the use of a personal firewall to protect your computer.

Performance Topics 

  • Spyware:  Spyware can significantly affect your PC's performance. The UNC IT staff recommends using utilities that detect and remove spyware. Recommended utilities include: Ad-Aware SE Personal Edition and Spybot - Search & Destroy.
  • Browser Toolbars:  Different browser plug-ins can also negatively affect the performance of your workstation. UNC IT staff recommends going to the Windows Control Panel and Add/Remove Programs to remove different software that is not needed.
  • Antivirus:  Multiple AV clients will take up too much of your computer's resources. We recommend solely using the Symantec AntiVirus client that UNC provides.

Acceptable Use Topics 

  • Wireless:  The residence hall network has wired connectivity to ensure better bandwidth, reliability, and security. Unauthorized wireless access points can adversely affect the performance, reliability, and security of ResNet subscribers and is therefore not tolerated within the residence hall network. Wireless is a convenient extension of the network available in many campus buildings such as the University Center, McKee Hall, Kepner Hall and Michener Library.
  • Copyright Infringement:  The University of Northern Colorado cooperates with the identification of individuals infringing upon the rights of copyrighted material. Please be respectful of the rights of property owners.

What are the costs for Captive Portal?  

Captive Portal is billed through your room and board charges, there are no additional charges for connecting* 

*A variety of network cards and cables are available from our Bear Logic computer store.

What computers are supported on Captive Portal?

Macintosh Power PC or higher, IBM compatible Pentium.

Will all computers work on Captive Portal?

No. There is no guarantee that a computer will work with Captive Portal. The minimum requirements are specified and have been tested on a number of machines but there is no guarantee that all machines will connect. 

Wired vs Wireless in the Residence Halls

It is recommended that you use a wired connection in the residence halls.